Steve Richie is the new CEO of Papa John’s Pizza. He is still young at 43, and can look back on his humble beginnings when he worked as a customer service rep for the company. Richie became a franchise owner in 2006. Four years later he moved up the ladder and the company increased his responsibilities to lead and be more involved in operations. On their website, it says that the company promoted him to the position of COO in 2014, and in 2015 he became the company’s president.
Steve Richie says taking on his new role is a humbling experience. It will be his team members that will assume the role of delivering a world-class experience to customers. The company also embraces the idea that anything can be achievable with the right dedication, training, and support. He states that future leaders are delivering pizzas from one of the company’s 5,000 locations at any given moment in time. Nearly all of the company’s managers received promotions from hourly positions.
Most recently, to move the company moving in the right direction due to recent actions of its former CEO, Steve Richie sent out an apology to his customers laying out the steps to regain any credibility the company may have lost. He explains that the company is more than a single individual. The company will bring in an audit team from outside to examine its culture and diversity practices.
Papa John’s is at a turning point and it is the job of Steve Richie to make sure that it expands globally and that digital and customer service experiences expand. Exceptional digital marketing and technology are the keys to success. A very competent CIO and Digital Officer were also brought on board to lift the company to its next level of success. The company’s main focus will be on its team members.
Papa John’s operates its headquarters out of Kentucky. The company, at present, is the third largest that delivers pizza. It rates tops on customer satisfaction.
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