The new chief executive officer of Papa John’s is doing everything that he can to find out how his company can do better for their team members and franchisees. This includes traveling across the country and meeting with them personally to find out what their opinions are and exactly what they feel they need for the company to do better. Steve Ritchie believes that People Are Priority Always and is looking forward to helping his company heal and grow.
Some of the stores that Steve Ritchie visited included those in Detroit, Chicago, Dallas, Atlanta, and Los Angeles. He didn’t just speak to the people that owned the restaurants, he spoke to the employees that kept these businesses up and running. Papa John’s couldn’t exist without their employees and Steve Ritchie recognizes this more than anyone.
Steve Ritchie Papa Johns found that many of the franchise owners saw their employees like their second family. They truly care about their well-being and are disappointed about the hardships they’ve faced due to the broken trust that many of their customers began to feel. These owners and employees care about their community as well and proudly support local charities and schools in their area.
While the conversations had were not easy by any means, they were very much needed. Steve Ritchie believes it is time for a fresh start and is optimistic about being able to heal. Not only for Papa John’s itself but for each employee and customer that has been affected by the recent challenges. Also read this article from Yahoo Finance.
The Papa John’s teams are dedicated to helping the company move forward from these trying times that they have faced. They are determined to not let it stop them and they are doing what they need to do to gain the trust of customers back. They want to take their place back as an important part of their community and are working hard to do it.
Only time will tell just how long the healing process will take, but Steve Ritchie is willing to do what it takes. He knows that Papa John’s can do better and will. They will build a better company.